Salesforce For Dummies

€ 20,99

• Manage sales, marketing, and customer service
• Use pipeline tools to predict sales performance and more
• Organize leads and contacts to track relevant interactions

Manage customer relationships like a pro

Salesforce is the leading CRM tool for more than 150,000 companies worldwide. Whether you're in sales, marketing, customer service, or on the executive team, this easy-to-follow guide will get you up to speed on the latest updates and best practices. It shows you how to customize Salesforce for your business using the apps, widgets, and tools; organize your contacts; track activities; predict upcoming sales with state-of-the-art pipelining tools; collaborate with colleagues; boost online marketing; close deals faster; and much more.

Inside...

• Navigate the Lightning Experience
• Configure Salesforce for mobile
• Manage records and tasks
• Collaborate with Chatter
• Develop contacts & track leads
• Enhance customer support
• Analyze and manage sales data